Queensview Medical Centre

Queensview Medical Centre 2024-09-12 Person 4 5 0

I was given an appointment for a health check less than a week after I telephoned.

I was happy with the staff at the surgery.

Queensview Medical Centre 2024-09-12 Person 1 5 0

I had a doctors appointment and found the doctor himself to be reasonably good. I have had a lump under my armpit for over two weeks and as I had a day off was getting it checked out. Like myself the doctor was unable to determine if the lump was hard or soft or give a definite diagnosis of what it was during the appointment. He decided to refer me for a scan but said to just cancel the scan should the lump go away before the referral goes through. All good until I got home to see a message from the surgery that the doctor was unable to do the referral. I am now in a difficult position if my lump doesn’t go away and pretty disgusted at the surgery. The only recommendation was to remake a doctors appointment if the lump is still there in a week. The surgery has very limited opening times as it doesn’t open weekends and I will be unable to book another appointment or call while at work. Hence going to the doctors on a day off. The only option now is to lose a days pay which I can’t do or go to the hospital if things get worse. My sister died last year in her forties from breast cancer so I believe in testing. Makes you wonder how many women are left at risk by this surgery.

NHS needs to care

Queensview Medical Centre 2024-09-10 Person 4 5 0

Appointment within 3 hours , Dr was very helpful in all aspects

I was happy with the service

Queensview Medical Centre 2024-09-10 Person 2 5 0

I had an appointment at 9am, I was trying to be patient and understanding that appointments can run over, but by 9.40am I still hadn’t been called. I spoke to the receptionist and it turned out the nurse (agency staff) I’d been booked in with hadn’t turned up, meaning I was sat waiting for 40 minutes and an hour and a half late to work for no reason!! If I hadn’t got up to ask I’d still be waiting now as nobody informed me the person I was scheduled to see hadn’t turned up to work!

When I checked in for my appointment I should have been notified the person I was scheduled to see hadn’t turned up to work!!

Queensview Medical Centre 2024-09-10 Person 5 5 0

Very friendly, polite and caring staff

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