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22nd April 2024


Phoned 18/04/2024 and receptionist told my wife that the X-ray results on her right hip was normal. She replied that she would phone the doctors for an appointment on Monday but I managed to get her appointment Friday afternoon. Doctor told her that her right hip is severe deterioration and he would refer her to the hospital. My wife is also a carer and at present moving about the house on Rollators.

Suggested improvements
Receptionist needs to check results properly and make it easier to get appointments.

Experience
Involvement
Cleanliness
Staff
Appointment