Patford House Surgery Partnership
Patford House Surgery, 8a Patford Street, Calne, Wiltshire, SN11 0EF Also known as: Patford House Partnership 418 reviewsReviews
Excellent procedure
Dear Patient, Thank you for your kind words about the procedure. We appreciate your feedback on the telephone wait times and are continually working to improve this. We really appreciate your feedback. Kind Regards, Julie Taylor - Operations Manager
You can’t get an appointment over the phone or in person.
Scales at the surgery are not accurate - 9lbs out. Gives false reading relating to BMI, therefore giving a false ‘increased risk’. Need calibration.
Smear test, not available on request - does not meet individuals needs, generic age/risk applied rather than individual circumstances - ie previous family history/individual medical history and current state in life (ie menstruating still past the
‘normal’ age range).
Questionnaire does not give option for drinking ‘once in a blue moon’/‘christmas/weddings’ etc., it’s either tee-total or once a month or less, which gives a false impression of frequency.
Is pre-diabetes a justify of diabetes? There’s no option for pre-diabetes - even then nurse questioned it.
Dear Patient, Thank you for your detailed review and feedback. We are sorry to hear about the issues you have experienced. We are continually working on improving appointment booking options and ensuring our equipment is accurate. . Your input is invaluable, and we appreciate you taking the time to share your thoughts. Kind Regards, Julie Taylor - Operations Manager
Historically it has been very difficult to get a timely appointment but I can now see things starting to improve. This particular appointment I was invited to; not requested.
Dear Patient, Thank you for your review! We are pleased to hear you are seeing improvements in appointment availability. We continue to work on enhancing our services and appreciate your feedback. Kind Regards, Julie Taylor - Operations Manager
All staff polite and professional. Good waiting time and comfortable surroundings.
Dear Patient, Thank you for your review! We are glad to hear you had a positive experience with our staff and facilities. our input is valuable to us. If you need any further information on holiday vaccines, please do contact us directly or check our website for more information. We appreciate your feedback and understanding. Kind Regards, Julie Taylor - Operations Manager
I tried to book 2 appointments for September by the nurse practioner, when I tried I was told that I couldn't before mid/end August. The nurse told me that it had to be 10 weeks from my telephone conversation.
Dear Patient, Thank you for your review. We are sorry for the inconvenience you experienced with booking your appointments. We appreciate all patient suggestions and we will continue to work on improving our booking system. Kind Regards, Julie Taylor - Operations Manager
Resources
Short link to review Patford House Surgery Partnership: http://iwgc.net/ejh6c