Patford House Surgery Partnership

Patford House Surgery Partnership 2021-08-17 Person 5 5 0

I developed an infection over a weekend and although it took approximately 20 mins to speak to the receptionist he managed to get me in to see a doctor at 10:30 am that morning.

Patford House Surgery Partnership 2021-08-06 Person 4 5 0

I had a blood test with the nurse I’m usually very difficult to have blood taken and explained this to the nurse, so she took her time then found my vein straight away and almost pain free, she was fantastic.

Nothing.

Patford House Surgery Partnership 2021-07-30 Person 4 5 0

Can be hard to get through by telephone but was able to take advantage of a cancellation which was very helpful of them once did get through.

Prescriptions take too long to appear on the dispensing pharmacy system but appreciate this is no fault of the doctors practice. The two nurses that removed my stitches were fantastic- I did not feel a thing and Dr Hussey was again, very caring and compassionate. Can’t thank them all enough.

Patford House Surgery Partnership 2021-07-30 Person 3 5 0

I was extremely pleased and impressed that I was offered an appointment so quickly. The communication using system online worked really well. So a big Thank you for that.

Unfortunately, when I arrived there was a patient having trouble booking an appointment. They were very unhappy and named a member of staff as being “the problem “. This made me uncomfortable and felt sorry for the receptionist who was clearly doing her best. I then waited half an hour before I was seen. In that time a good many patients came in complaining of lost letters , bad communication and upset how long they would have to wait for an appointment. The general appearance of the surgery is very poor , nothing about it feels good and actually made me feel uneasy. The nurses were concerned about equipment not working properly. The room I was seen in felt like a broom cupboard and not a safe , clean clinical environment. The nurses were friendly and competent but clearly working under stress . I hope things change there.

Patford House Surgery Partnership 2021-07-15 Person 4 5 0

Nurse Sue saw me very promptly and was very helpful and approachable. The receptionist greeted me with a smile and was also helpful. Surgery clean and seats clearly marked x to maintain distancing.

All good on this visit thank you.