Patford House Surgery Partnership
Patford House Surgery, 8a Patford Street, Calne, Wiltshire, SN11 0EF Also known as: Patford House Partnership
420
reviews
Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
Patford House Surgery Partnership
2022-03-04
Person
2
5
0
4th March 2022
Unless you have a smart phone or a laptop you will have a job to contact anyone. Trying to get through on a phone is a nightmare and even driving to Patford House surgery and talking face to face at reception won’t get you a dr appointment. Appointments are then at their convenience and not yours. How about having a reception that answers the phone and talking to you to arrange things? Old fashioned maybe but it works. Once you get an appointment the medical team are very helpful and professional.
Suggested improvements
Answer the phone!!!!!
23rd March 2022
Response from Patford House Surgery Partnership
Dear Patient, thank you so much for leaving this partially positive review on our "I Want Great Care" link via our website. It is very much appreciated and welcomed. Your improvement comments have been noted for discussion. Many thanks - Julie Taylor - Patford House Partnership
Patford House Surgery Partnership
2022-03-04
Person
5
5
0
4th March 2022
I submitted a Doctorlink at 9:30 regarding my daughter and was offered an appointment that morning at 11:00.
Fantastic service. The Doctor was great, professional and helpful.
Thank you everyone. X
Suggested improvements
No complaints at all. Everything was great.
23rd March 2022
Response from Patford House Surgery Partnership
Dear Patient, thank you so much for leaving this positive review on our "I Want Great Care" link via our website. It is very much appreciated and welcomed. Many thanks - Julie Taylor - Patford House Partnership
Patford House Surgery Partnership
2022-01-04
Person
1
5
0
4th January 2022
Totally inadequate contact system. Telephone lines either constantly engaged or even worse the automated answer system kicks in. You then have to listen to lengthy general information aimed at directing you elsewhere. You then get a ring tone interrupted every few seconds to tell you that your call is important and a receptionist knows you are waiting. You then have to hang on in the hope of a reply in my experience you rarely do. You have now paid for a lengthy call which resolves nothing. You then have to repeat all of the above if you are desperate enough to try again.
Online contact information sketchy and hard to find e.g. I had to do a ‘google’ search to find an email address. Not sure if it was correct or not as I never had a reply.
Suggested improvements
It matters little how brilliant all the doctors/nurses and support at a surgery are. If patients cannot easily get access to appointment systems or find individual advice. You need to listen to people. The present system is geared to repel all but the most persistent.
23rd March 2022
Response from Patford House Surgery Partnership
Dear Patient, Thank-you for taking the time to write a review using our “I Want Great Care” link within our website. May we first apologise for the delay in sending this reply and we also very much apologise if you feel we have let you down. I am new in post and very keen to discuss any matters that may still be of concern. I will do my very best to address any of our patient services that were causing you such frustrations. As your message is anonymous, please do feel free to email me direct on julie.taylor167@nhs.net - With many thanks and best regards, Julie Taylor, Complaints Lead, Patford House Partnership
Patford House Surgery Partnership
2021-12-14
Person
1
5
0
14th December 2021
I didn’t feel my past medical history was taken into account. The appointment felt like a tick box exercise.
Suggested improvements
After doing doctorlink yesterday I felt I needed to speak to a Dr not a nurse going through a tick list. I still don’t feel I am getting the correct treatment
23rd March 2022
Response from Patford House Surgery Partnership
Dear Patient, Thank-you for taking the time to write a review using our “I Want Great Care” link within our website. May we first apologise for the delay in sending this reply and we also very much apologise if you feel we have let you down. I am new in post and very keen to discuss any matters that may still be of concern. I will do my very best to address any of our patient services that were causing you such frustrations. As your message is anonymous, please do feel free to email me direct on julie.taylor167@nhs.net - With many thanks and best regards, Julie Taylor, Complaints Lead, Patford House Partnership
Patford House Surgery Partnership
2021-12-01
Person
4
5
0
1st December 2021
Had a pneumonia vaccine and appointment made easily and Charlotte was very friendly and helpful
Suggested improvements
Nothing, all good
23rd March 2022
Response from Patford House Surgery Partnership
Dear Patient, It has come to our attention that we have never thanked you for this positive reply kindly sent to our “I Want Great Care” link within our website. We would like to do that and do hope that our patient services have continued to meet your requirements. Your message reference Charlotte will be passed on. Many thanks and best regards, Julie Taylor, Patford House Partnership
Resources
Short link to review Patford House Surgery Partnership: http://iwgc.net/ejh6c