Patford House Surgery Partnership
Patford House Surgery, 8a Patford Street, Calne, Wiltshire, SN11 0EF Also known as: Patford House Partnership
420
reviews
Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
Patford House Surgery Partnership
2022-05-13
Person
5
5
0
13th May 2022
Stefi took the initiative to organise an appointment for us with Dr Church to discuss DNAR.
Dr Church is fab! He was empathetic, kind and pragmatic.
I also really like that Stefi has organised a care plan for my partner, so we have a straightforward and simple document that carers and medical professionals can use if we have an emergency situation.
Suggested improvements
N/A
16th May 2022
Response from Patford House Surgery Partnership
Good Morning Dear Patient, Thank you for taking the time to write this review, it is most welcomed and appreciated. I will be sure to share this with Stefi and Dr Church. Many thanks - Julie Taylor - Patford House Partnership
Patford House Surgery Partnership
2022-05-13
Person
2
5
0
13th May 2022
Despite doing the Doctorlink on Monday I am still waiting to speak to someone about an appointment- 5 days later!
Why you can’t just make an appointment is beyond me
Suggested improvements
Make appointments over the phone and in person
16th May 2022
Response from Patford House Surgery Partnership
Good Morning Dear Patient, Thank you for taking the time to write this review and we are very sorry to hear you have not received a prompt response to DoctorLink. As your message is anonymous I am unable to resolve here but I would welcome the opportunity to look further into this matter. If you would like to email me on julie.taylor167@nhs.net I would be very happy to pick up on this in order to resolve. Many thanks - Julie Taylor - Complaints Lead - Patford House Partnership
Patford House Surgery Partnership
2022-05-12
Person
4
5
0
12th May 2022
Quite difficult to get through on the phone. Easier to go to surgery, however not always possible due to work commitments.
Suggested improvements
Get assistance for telephone responder.
12th May 2022
Response from Patford House Surgery Partnership
Good Afternoon Dear Patient, Thank you for taking the time to write this reviews. Our call volumes do indeed continue to be high and we are pleased to say have been successful in recruiting and putting in place training for the new staff. We are also hoping that our telephone technology can be enhanced moving forward in order to offer better and more effective choices to patients. With many thanks Julie Taylor - Complaints Lead - Patford House Partnership
Patford House Surgery Partnership
2022-05-10
Person
4
5
0
10th May 2022
.
Suggested improvements
.
Patford House Surgery Partnership
2022-05-06
Person
4
5
0
6th May 2022
I'm assuming because of Covid the service was dire, trying to see anyone was hopeless. Now in May 2022 it's a different picture, but getting to see a GP still takes weeks but is easier with other clinical staff. I'm hoping when the new surgery is built that it will encourage a complete turnaround. A new building designed to improve everything for everyone should result (one hopes) in a new spirit of professionalism, and they can leave behind the indignity of being in "special measures".
Suggested improvements
Receptionists - some - have been a real problem, one in particular. There again, I haven't seen her for months, so maybe she's been sent away for serious retraining. The present team of receptionists are great, cheerful, professional and helpful.
6th May 2022
Response from Patford House Surgery Partnership
Good Morning Dear Patient - Thank you for taking the time to write this review, it is welcomed and appreciated. We are delighted to hear that as of May 2022 you feel things have much improved. We are hoping to recruit new GPs and are of course pleased to have other practitioners working alongside our GPs. The new built will be exciting as you say and hopefully be excellent for both staff and patients and will enhance patient services in all areas. We are striving hard and working closely with the CQC to improve our inspection results. We are delighted to hear you find our present team of receptionists to be all the things you mention. We will be sure to make them aware of your positive review. Best regards - Julie Taylor - Patford House Partnership
Resources
Short link to review Patford House Surgery Partnership: http://iwgc.net/ejh6c