Patford House Surgery Partnership

Patford House Surgery Partnership 2023-01-18 Person 2 5 0

It took two months between needing a routine medication review and actually speaking to a nurse practioner on the phone to do the brief review. I sent an online message after a month and was assured by a doctor that an appointment would be sent to me when one was available. This did not happen so I called again, feeling I was being a nuisance. Repeat medication was not available during this time. The appointment with the nurse practioner was very positive and helpful. She was extremely helpful and knowledgeable and particularly understanding and positive when we discussed HRT.

Provide routine appointments. This would prevent conditions becoming worse and needing emergency appointments. It would also prevent needless stress and prolonged pain.That's all, just provide timely routine appointments. Endless detailed "coding" on medical records, with all the costs of staff that this involves, may help surgery admin and funding targets. Personally I feel that access to doctor or nurse consultations when necessary would help me manage my health/illness better, prevent relapses and be a more appropriate use of NHS funding.

Patford House Surgery Partnership 2023-01-17 Person 4 5 0

My experience with the extended menopause clinic has been very positive. I felt that there was the time to properly discuss my issues and come up with workable solutions. The advanced nurse practitioners are brilliant and are doing a fantastic job. Very happy with this service.

As mentioned, it is sometimes difficult to get an appointment through reception. Routine appointments are difficult to get but I do not require an urgent appointment which, I have been offered as the only alternative. I am happy with a telephone appointment when suitable if that means I can discuss my issue sooner. I am also very happy to speak to a nurse practitioner rather than a doctor. More options could be made available at first point of contact with the surgery.

Patford House Surgery Partnership 2023-01-09 Person 2 5 0

I've tried ringing where I have been on hold for over 20mins before finally speaking. I've been trying to get a new prescription for antibiotics as the pharmacy no longer depends the one prescribed to me and I have been on a roundabout system where I have to talk to a Dr or nurse again to get a new prescription but cannot make a an appointment or phone appointment through the system or with the receptionist. This is not acceptable and putting me at a greater risk of getting more unwell due to lack of care and attention for appointment booking either speaking to or trying to use website.

Need to improve time for patients waiting on the phone and fix the bugs with the website as there has been multiple issues with it

Patford House Surgery Partnership 2023-01-05 Person 5 5 0

Filled in the brief, to the point, online form at 08:30, was phoned around 11:00 for a triage talk, was given an in-person appointment at 13:00 and was sitting in the doctor's office at 16:00. I can't see any way that could be improved. Excellent!

Unimprovable.

Patford House Surgery Partnership 2023-01-05 Person 5 5 0

I have had no issues since registering. Whenever I’ve needed an appt or had a query it’s all been very smooth and both staff and doctors have been excellent

I’m glad doctorlink has been discontinued as it was really lengthy and frustrating.