Patford House Surgery Partnership
Patford House Surgery, 8a Patford Street, Calne, Wiltshire, SN11 0EF Also known as: Patford House Partnership
418
reviews
Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
Patford House Surgery Partnership
2024-09-07
Person
3
5
0
7th September 2024
The nurse was friendly and helpful managed to get my blood with minimal problems, no problem booking in as it's all done on a check in screen
Suggested improvements
Phone calls always take too long to get answered and to long to get a GP appointment to speak to or be seen by one
9th September 2024
Response from Patford House Surgery Partnership
Dear Patient, Thank you for your review. We are pleased to hear that your experience with the nurse was positive and that the check-in process was smooth. We apologise for the delays you have encountered with phone calls and GP appointments, your feedback is valuable and we will continue to work on improving our communications processes. Kind Regards, Julie Taylor - Operations Manager
Patford House Surgery Partnership
2024-09-07
Person
5
5
0
7th September 2024
All incredibly helpful and efficient. Thank you
Suggested improvements
Nothing, it really was excellent.
9th September 2024
Response from Patford House Surgery Partnership
Dear Patient, Thank you for your kind review! We are very pleased to hear that everything was helpful and efficient. Your satisfaction means a lot to us. Kind Regards, Julie Taylor - Operations Manager
Patford House Surgery Partnership
2024-09-07
Person
5
5
0
7th September 2024
I was able to get an appointment with a doctor within a day. She was very helpful and I felt that she cared about my problem. I couldn’t fault it.
Suggested improvements
I feel that everything I expected has been done. I have been referred to other medical treatment units.
9th September 2024
Response from Patford House Surgery Partnership
Dear Patient, Thank you for your positive review! We are pleased to hear that you received prompt care and felt well-supported by the doctor. It is good to know that everything you expected was addressed and that you have been referred for further treatment. We really appreciate your feedback. Kind Regards, Julie Taylor - Operations Manager
Patford House Surgery Partnership
2024-09-06
Person
5
5
0
6th September 2024
I phoned for an appointment and got a text saying I had an appointment the same day
Suggested improvements
Nothing
9th September 2024
Response from Patford House Surgery Partnership
Dear Patient, Thank you for your review! We are pleased to hear that you were able to get an appointment on the same day and we really appreciate your feedback. Kind Regards, Julie Taylor - Operations Manager
Patford House Surgery Partnership
2024-09-05
Person
4
5
0
5th September 2024
Appointment was by invitation for health check and following that to make an appointment for bloods. Very limited options available and I have to go back to surgery to make latter as none available.
Suggested improvements
The activity questions during health check do not reveal activity level accurately, likely as different interpretation of meaning of brisk / fast walking to different people.
9th September 2024
Response from Patford House Surgery Partnership
Dear Patient, Thank you for your review. We apologise for the inconvenience with appointment availability and the need to return to the surgery. We also appreciate your input on the activity questions and will consider this in our efforts to improve accuracy. Your feedback is valuable in helping us enhance our services. Kind Regards, Julie Taylor - Operations Manager
Resources
Short link to review Patford House Surgery Partnership: http://iwgc.net/ejh6c