Patford House Surgery Partnership

Patford House Surgery Partnership 2023-08-08 Person 2 5 0

Really struggle to get appointments.

Two weeks ago I phoned the surgery as I can't seem to get an appointment face to face (they always tell me to go on the website and request a phone appointment) So I got an appointment with a nurse, and explained that I have had back pain for weeks. Told her what I thought could be causing it. She took a urine sample and said there was an indicator that it could possibly be my kidneys. So she said that she would have a chat with a doctor and told me to wait until the results are back and if they are clear she would review me again. Fast forward a week, as I hadn't heard anything, I went to the surgery myself and asked for my results and they were clear. The next day the nurse phoned me and confirmed the results are clear and that she wasn't sure what the cause of the back pain was. She then advised I refer to physio which I have now done and I will have to wait months for. She then said she will have a chat with a doctor and see what they say. She also offered pain relief if needed. I said yes please that would help. Another week passes by and I received a text message on ( Monday 7th August) and the nurse said in the message that the doctor hold told her that my pain isn't an underlying cause. (The doctor hasn't seen me AT ALL so how would they even know??) And they advise the next step is physiotherapy. She also said it's her last day before she's off so I need to ring the surgery for anything else. So in so many words not her problem. The issue is she's taken 2 weeks to tell me that, from a doctor that hasn't seen me at all and not administered any sort of pain relief so now I will be in pain for months until my physiotherapy. What am I even supposed to do??? This surgery is breaking me. This isn't the first time I've had issues. As soon as I have received the letter I requested about my mental health, I will be leaving the surgery.

Patford House Surgery Partnership 2023-08-07 Person 3 5 0

Since becoming Patford house repeat prescription timelines have been a nightmare, my partner requires medication regularly to live a normal life, we have experienced weeks waiting without communication, having to run around other facilities to get the prescription on time despite ordering well in advance. The staff were a nightmare almost accusational if a text had not been received and seemed to not understand the importance of correct medication at the right time. Having said all of that we have seen a positive change in recent months, quicker turnaround, polite considerate staff in the dispensary definitely an improvement when we had almost given up hope.

Communication and support which is now happening on the pharmacy side.. I would like to not see the same blanket response on this site if someone is unhappy. I have not recently tried to make an appointment, however this central admin booking system is awful, you still pay for a receptionist at Sutton benger why not allow them to make the appointment much easier for patients and a lot more efficient without three steps of uneccessary red tape.

Patford House Surgery Partnership 2023-07-18 Person 0 5 0

On 25 June I became feverish. Monday 26 June I woke with a swollen left foot, red streaks going up my leg and a great deal of pain on the inside ankle and shin. I called Patford House (answered by Beaversbrook reception at 12:01) and described my condition. Reception told me "We don't have any urgent appointments for two weeks." I disconnected and had someone drive me to Chippenham minor injury where, after three hours, a practioner confirmed what I already knew: I had cellulitis and needed antibiotics. By this time the foot, ankle and lower leg were badly swollen and the red streaks were above my knee. On Tuesday I went to A&E at GWH where I was eventually hospitalised for two nights, plus another two days at SDEC, receiving IV antibiotics. After another course of strong dose oral antibiotics it appears to be healed. Yesterday, the 17th of July, I had a 10:00 Dr's appointment for another matter (booked two months in advance). The Dr took a look at my foot and leg and pronounced it healing. She was surprised when I described my experience calling Beaversbrook and said she would have a word with the practice manager there and have her call me. This has not happened. The issue here is had I been able to get strong antibiotics by midday Monday I would not have ended up in the hospital on Tuesday. I don't think this is standard for GP surgeries, I think this was a significant failing on the part of the Patford group and particularly whomever answered my call at 12:01 Monday, 26 June.

You could have spent all of 15 minutes observing an obvious dangerous infection and prescribed antibiotics on the spot.

Patford House Surgery Partnership 2023-07-17 Person 1 5 0

I had to collect my prescription which was done without a problem. The problem is the lead time I have to give to get it. It takes over a week, which is better than the month it took in December but not the 2 days as stated in the repeat prescription form and the 2 days it took prior to patford house taking over the Sutton Benger surgery. Additionally I now have to take time off work to collect my prescription as you close at 4 pm and not the 6pm It used to be (again, prior to patford house taking over the surgery). Even operating on the minimal hours that you do, why can’t you do 12-6pm on one or 2 days a week to allow those that work a chance to collect their prescriptions. This would mean working any more hours, but adjusting the shift.

See above. I gave 1 star for getting an appointment. I didn’t need one but this survey made me give a response. If the last time I needed an appointment is a guide, I would have put less than 1 star. The staff are now polite and pleasant at Sutton Benger. This was not the case for a long time after patford took over the surgery. (Sutton Benger).

Patford House Surgery Partnership 2023-07-15 Person 5 5 0

As usual the administrator was very help full and sorted out our booking together so well pleased but for some reason only my message was read but my wifes was not although outcome not affected so no worries

Read my wifes messages, last four have not been read