Patford House Surgery Partnership
Patford House Surgery, 8a Patford Street, Calne, Wiltshire, SN11 0EF Also known as: Patford House Partnership
420
reviews
Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
Patford House Surgery Partnership
2023-10-30
Person
4
5
0
30th October 2023
Making an appointment to actually see a doctor is extremely difficult
Suggested improvements
Nothing today
6th November 2023
Response from Patford House Surgery Partnership
Dear Patient, Thank you for your feedback, we apologise for the difficulty you have experienced in making an appointment to see a doctor. Your feedback is important to us, and we are actively working to improve our appointment scheduling process. We appreciate your patience and understanding. If you need assistance with scheduling, please feel free to contact me on julie.taylor167@nhs.net. Best Wishes, Julie Taylor - Operations Manager and Complaints Lead
Patford House Surgery Partnership
2023-10-26
Person
5
5
0
26th October 2023
Everyone at the surgery have always been very helpful and act in a very friendly and positive way.
Suggested improvements
Nothing
6th November 2023
Response from Patford House Surgery Partnership
Dear Patient, Thank you for taking the time to share your positive experience with us. We are delighted to hear that you find our team helpful, friendly, and positive. Kind Regards, Julie Taylor - Operations Manager and Complaints Lead
Patford House Surgery Partnership
2023-10-25
Person
4
5
0
25th October 2023
Francesca was amazing helping me by trying to sort out an appointment. She tried desperately to get me in for my routine injection, although it has to be delayed not at all a reflection on her effort.
Suggested improvements
All was good
6th November 2023
Response from Patford House Surgery Partnership
Dear Patient, Thank you for your review and kind words about Francesca. We appreciate your understanding regarding the delay in your routine injection and are glad to hear that you had a positive experience overall. Kind Regards, Julie Taylor - Operations Manager and Complaints Lead
Patford House Surgery Partnership
2023-10-25
Person
5
5
0
25th October 2023
I believe I spoke with Francesca just now with a call back.
We have just registered at the doctors and needed an appointment to discuss medication. A telephone appointment was booked in a friendly manner and with efficiency,
Great first experience
Suggested improvements
Nothing
6th November 2023
Response from Patford House Surgery Partnership
Dear Patient, Thank you for your review and kind words! We're delighted to hear that you had a great first experience with us. Best Wishes, Julie Taylor - Operations Manager and Complaints Lead
Patford House Surgery Partnership
2023-10-23
Person
5
5
0
23rd October 2023
Francesca was amazing and a great asset to your Team, she was so helpful and pointed me in the right direction and assisted with my query without fault. Thank you so much Francesca
Suggested improvements
N/A it was 100% service from Francesca
24th October 2023
Response from Patford House Surgery Partnership
Thank you for your kind words! We're thrilled to hear about your positive experience with Francesca. We're proud to have her on our team, and it's wonderful to know that she was able to assist you effectively. Kind Regards, Julie Taylor, Operations Manager
Resources
Short link to review Patford House Surgery Partnership: http://iwgc.net/ejh6c