Patford House Surgery Partnership
Patford House Surgery, 8a Patford Street, Calne, Wiltshire, SN11 0EF Also known as: Patford House Partnership
419
reviews
Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
Patford House Surgery Partnership
2024-03-22
Person
2
5
0
22nd March 2024
I’m finding it frustrating to get an appointment for blood tests as a cancer patient. I was told I was sent a link to book an appointment instead I’ve been sent a questionnaire, Then when I used an old link there were only appointments for 3-4 week time. My treatment is time sensitive linked to treatment I need blood tests every two weeks at the moment. Now I’ll have to find time to sit on the phone to reception staff
Suggested improvements
It seems crazy you can’t book an appointment when you’re physically at the surgery
17th May 2024
Response from Patford House Surgery Partnership
Dear Patient, Thank you for sharing your experience with us, and we are sorry for the frustration you have encountered. We understand the urgency of your situation and apologise for any inconvenience caused by the booking process. Your feedback is valuable and we do appreciate the feedback. Kind Regards, Patford House Surgery.
Patford House Surgery Partnership
2024-03-21
Person
5
5
0
21st March 2024
The answers are true. The nurse was very kind
Suggested improvements
It would be more than helpful if some of the chairs in the waiting room had arms. Especially for disabled patients
17th May 2024
Response from Patford House Surgery Partnership
Dear Patient, Thank you for sharing your experience with us. We are pleased to hear our nurse provided excellent care. Your suggestion about adding chairs with arms for disabled patients is valuable feedback, and we will definitely consider it for improving our facilities. Kind Regards, Julie Taylor - Operations Manager
Patford House Surgery Partnership
2024-03-20
Person
5
5
0
20th March 2024
The phone queues are long but the callback service offered makes it so much easier.
Suggested improvements
Everything was great. Lauren did such an efficient job taking my blood, I barely felt a thing.
21st March 2024
Response from Patford House Surgery Partnership
Dear Patient, Thank you for sharing your experience with us! We are pleased to hear that our callback service eased the process for you, despite the long phone queues. We will continue to work on improving our accessibility. Additionally, we appreciate your kind words about Lauren's efficiency during your appointment. We will make sure to pass along your compliments to her. Kind regards, Julie Taylor - Operations Manager
Patford House Surgery Partnership
2024-03-19
Person
5
5
0
19th March 2024
Easy to contact the practice through the online services. Smooth workflow. All investigations provided promptly by same nurse; no need for multiple visits.
Suggested improvements
Add bike locks for cyclists at the practice. I had to lock my bike to the only existing lamp post.
21st March 2024
Response from Patford House Surgery Partnership
Dear Patient, Thank you for taking the time to share your feedback! We are pleased to hear that you found our online services easy to use and that your experience with our nurse was smooth and efficient. Your suggestion regarding bike locks is noted and we appreciate your input. Kind Regards, Julie Taylor - Operations Manager
Patford House Surgery Partnership
2024-03-19
Person
5
5
0
19th March 2024
Good service
Suggested improvements
Nothing
21st March 2024
Response from Patford House Surgery Partnership
Dear Patient, Thank you for your review! We are pleased to hear that you were satisfied with our service. Your feedback is valuable to us and we appreciate the feedback. Kind Regards, Julie Taylor - Operations Manager
Resources
Short link to review Patford House Surgery Partnership: http://iwgc.net/ejh6c