Patford House Surgery Partnership
Patford House Surgery, 8a Patford Street, Calne, Wiltshire, SN11 0EF Also known as: Patford House Partnership
418
reviews
Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
Patford House Surgery Partnership
2024-09-14
Person
5
5
0
14th September 2024
It was all good as always.
Suggested improvements
It was all ok
17th September 2024
Response from Patford House Surgery Partnership
Dear Patient, Thank you for your continued trust in our services. We are pleased to hear everything was satisfactory and we appreciate the feedback. Kind Regards, Julie Taylor - Operations Manager
Patford House Surgery Partnership
2024-09-13
Person
4
5
0
13th September 2024
I felt that my concerns were listened to and taken on board. I felt cared about and that compassion and empathy were shown.
Suggested improvements
In this instance I do not feel that any more could have been offered.
17th September 2024
Response from Patford House Surgery Partnership
Dear Patient, Thank you for sharing your experience. We are pleased to hear that you felt listened to and cared for. Your feedback is important to us, and we are happy that we could meet your expectations. Kind Regards, Julie Taylor - Operations Manager
17th September 2024
Response from Patford House Surgery Partnership
Dear Patient, Thank you for sharing your experience. We are pleased to hear that you felt listened to and cared for. Your feedback is important to us, and we are happy that we could meet your expectations. Kind Regards, Julie Taylor - Operations Manager
Patford House Surgery Partnership
2024-09-13
Person
4
5
0
13th September 2024
The woman who did my blood test (unsure if nurse or doctor) was very professional and efficient with the blood test. I explained that I was afraid of needles and told her what would be the best way to do the test which she listened to and performed perfectly. Asked if I had anything else I wanted to mention while I was over there which I didn’t. Very good service and a pleasant to deal with.
Suggested improvements
N/A
17th September 2024
Response from Patford House Surgery Partnership
Dear Patient, Thank you for your positive feedback! We are pleased to hear that you had a good experience and that our staff provided the care and attention you needed. Your kind words will be shared with the team. Best Regards, Julie Taylor - Operations Manager
Patford House Surgery Partnership
2024-09-13
Person
2
5
0
13th September 2024
9.15 appt blood test
Person with 9.45 appt blood test went in before me
Blood taken about 10.00
No explanation
Suggested improvements
Kept to time
Following question is unacceptable at a medical location - keep to the scientific facts and do not try to be progressive- does not suit the NHS
17th September 2024
Response from Patford House Surgery Partnership
Dear Patient, Thank you for your review. We apologise for the delay and the lack of explanation regarding your appointment. We do try to always adhere to scheduled times and improve communication. Your feedback is appreciated. Kind Regards, Julie Taylor - Operations Manager
Patford House Surgery Partnership
2024-09-12
Person
5
5
0
12th September 2024
Improved service
Suggested improvements
All ok
17th September 2024
Response from Patford House Surgery Partnership
Dear Patient, Thank you for your feedback! We are pleased to hear that you noticed improvements in our service and we really appreciate the feedback. Kind Regards, Julie Taylor - Operations Manager
Resources
Short link to review Patford House Surgery Partnership: http://iwgc.net/ejh6c