Patford House Surgery Partnership
Patford House Surgery, 8a Patford Street, Calne, Wiltshire, SN11 0EF Also known as: Patford House Partnership
420
reviews
Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
Patford House Surgery Partnership
2024-04-23
Person
0
5
0
23rd April 2024
I don’t know why you are sending this to me as my appointment was cancelled- the receptionist was unable to reschedule my appointment, so I don’t know for what purpose they are there. She told me someone would ring me to book another appointment and I have heard nothing
Suggested improvements
I haven’t got time
17th May 2024
Response from Patford House Surgery Partnership
Dear Patient, We apologise for the inconvenience caused by the cancellation of your appointment and the lack of follow-up. We are committed to ensuring better communication in the future. If you have any further concerns, please do contact us at julie.taylor167@nhs.net. Kind Regards, Julie Taylor - Operations Manager
Patford House Surgery Partnership
2024-04-22
Person
4
5
0
22nd April 2024
Sometime it is not easy to get through to the surgery.
The
Suggested improvements
Let patients know which is the best time ring for appointments
17th May 2024
Response from Patford House Surgery Partnership
Dear Patient, Thank you for your review. We acknowledge that our phone lines can be busy, and we are continually working to manage the demand. Your understanding and support are greatly appreciated and we appreciate the feedback. Kind Regards, Julie Taylor - Operations Manager
Patford House Surgery Partnership
2024-04-20
Person
4
5
0
20th April 2024
More difficult to get appointments now compared to a few years ago though it’s not often I need one thankfully
Suggested improvements
Nothing for this blood test appointment
17th May 2024
Response from Patford House Surgery Partnership
Dear Patient, Thank you for leaving us a review. We are pleased to hear you haven't needed appointments often! We are continuously working on enhancing our appointment availability to better serve all our patients. Your feedback is valuable, and we appreciate your patience. Kind Regards, Julie Taylor - Operations Manager
Patford House Surgery Partnership
2024-04-20
Person
5
5
0
20th April 2024
I was dealt with in a really friendly manner. I was also able to ask questions about my concerns. Very satisfied.
Suggested improvements
Na
17th May 2024
Response from Patford House Surgery Partnership
Dear Patient, We are pleased to hear about your positive experience! Providing a friendly and supportive environment for our patients is a priority. Thank you for sharing your feedback. Kind Regards - Julie Taylor - Operations Manager
Patford House Surgery Partnership
2024-04-18
Person
4
5
0
18th April 2024
Had to wait three weeks for a blood test and needed a car to travel to Sutton Benger.
Suggested improvements
More blood test appointments available in Calne
17th May 2024
Response from Patford House Surgery Partnership
Dear Patient, We appreciate your feedback and apologise for the inconvenience regarding the wait time and travel. We will continue to work on expanding our availability to better accommodate our patients. Kind Regards, Julie Taylor - Operations Manager
Resources
Short link to review Patford House Surgery Partnership: http://iwgc.net/ejh6c