Patford House Surgery Partnership
Patford House Surgery, 8a Patford Street, Calne, Wiltshire, SN11 0EF Also known as: Patford House Partnership
418
reviews
Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
Patford House Surgery Partnership
2024-05-25
Person
5
5
0
25th May 2024
Regular appointment sent to me via text, no delay on the day seen promptly. Friendly staff.
Suggested improvements
Can’t think of anything on this occasion.
30th May 2024
Response from Patford House Surgery Partnership
Dear Patient, Thank you so much for your positive feedback! We are pleased to hear that your appointment experience was smooth and efficient. Kind Regards, Julie Taylor - Operations Manager
Patford House Surgery Partnership
2024-05-24
Person
3
5
0
24th May 2024
Appt provided quickly, everyone efficient when I got there.
Suggested improvements
It wasnt clear on the text where the appointment was and last time I was in Beversbrook so I went all the way across Calne to hear I was in the wrong place. The Receptionist told me if the text said Patford House Partnership it would be at Patford House but as a Beaversbrook patient and the group name being under the heading Patford House Partnership then how would I know? Very annoying.
24th May 2024
Response from Patford House Surgery Partnership
Dear Patient, We are pleased to hear that you found our appointment scheduling efficient, and we appreciate your feedback regarding the clarity of location information. We apologise for any inconvenience caused by the confusion and will work to improve our communication to ensure a smoother experience for our patients. Kind Regards, Julie Taylor - Operations Manager
Patford House Surgery Partnership
2024-05-22
Person
1
5
0
22nd May 2024
It was a really bad appointment I went for a blood test which didn’t happen because the doctor couldn’t find my vain and only put the needle in one arm before giving up. Now I have to go to Bath hospital because of the incompetence of one doctor.
Suggested improvements
Give me a doctor that can take a blood test would be great.
24th May 2024
Response from Patford House Surgery Partnership
Dear Patient, We are very sorry to hear about your negative experience. Patient comfort and well-being are a priority, and we apologise for any distress caused during your appointment. We take your feedback seriously and if you would like to try booking another appointment please do contact us. Kind Regards, Julie Taylor - Operations Manager
Patford House Surgery Partnership
2024-05-22
Person
5
5
0
22nd May 2024
I arrived slightly early for my appointment and seen almost straight away. My appointment was with Loay who I have seen several times. He is always so friendly and puts you at ease. He is such a warm and welcoming member of the practice and it is always a delight to visit him.
Suggested improvements
Turn off the awful music in the waiting room.
24th May 2024
Response from Patford House Surgery Partnership
Dear Patient, Thank you for your lovely feedback! We are glad to hear that your experience with Loay was pleasant and that he consistently puts you at ease during your visits. Providing a warm and welcoming environment is important to us, and we appreciate your kind words. Best Regards, Julie Taylor - Operations Manager
Patford House Surgery Partnership
2024-05-18
Person
5
5
0
18th May 2024
I love Patford House. Its like going back in time before the disastrous partnership. Lovely receptionists. Smiley relaxed patients who chat to each other. Such a massive contrast to Beversbrook.
Nurse Jordan Willis is a breath of fresh air. Absolutely lovely.
Dr Church was very nice and caring, and I never once felt rushed.
This was actually two appointments as Dr Church asked for a blood test and I was given an appointment the very next day with Jordan.
All in all, my experience, at a difficult time for me, was very relaxed and I felt that the staff actually cared.
Suggested improvements
As the partnership looks like its here to stay, the only thing that could be better in the future would be if all my appointments were at Patford House.
24th May 2024
Response from Patford House Surgery Partnership
Dear Patient, We are very pleased to hear about your positive experience at Patford House! Providing a welcoming and caring environment is important to us, and we are glad you felt supported during your appointments. We will be sure to pass on your kind words to Nurse Jordan Willis and Dr. Church. Best Regards, Julie Taylor - Operations Manager
Resources
Short link to review Patford House Surgery Partnership: http://iwgc.net/ejh6c