Patford House Surgery Partnership
Patford House Surgery, 8a Patford Street, Calne, Wiltshire, SN11 0EF Also known as: Patford House Partnership
418
reviews
Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
Patford House Surgery Partnership
2024-07-03
Person
5
5
0
3rd July 2024
When l went to the surgery to make an appointment the receptionist was very helpful and put the system on my phone and gave me appointment for blood test.
Suggested improvements
I do not think anything could have done better.
8th July 2024
Response from Patford House Surgery Partnership
Dear Patient, Thank you for your kind feedback! We are pleased to hear that our receptionist was helpful in setting up your appointment for a blood test. We appreciate your feedback and positive experience. Kind Regards, Julie Taylor - Operations Manager
8th July 2024
Response from Patford House Surgery Partnership
Dear Patient, Thank you for your kind feedback! We are pleased to hear that our receptionist was helpful in setting up your appointment for a blood test. We appreciate your feedback and positive experience. Kind Regards, Julie Taylor - Operations Manager
Patford House Surgery Partnership
2024-07-03
Person
5
5
0
3rd July 2024
Very friendly and helpful staff, requested for the appointment online, got the answer in a couple of days with the date and the time for my appointment.
Many thanks to Fiona Young for all her help!!!
Suggested improvements
I'm happy with all the services.
8th July 2024
Response from Patford House Surgery Partnership
Dear Patient, Thank you for your review! We are pleased you found our staff friendly and helpful, and that your online appointment request was handled promptly. We will pass along your feedback to Fiona Young. Kind Regards, Julie Taylor - Operations Manager
Patford House Surgery Partnership
2024-07-01
Person
4
5
0
1st July 2024
It's never easy getting an appointment
Suggested improvements
Sort out appointments
1st July 2024
Response from Patford House Surgery Partnership
Dear Patient, Thank you for sharing your feedback with us. We are sorry to hear about the difficulty you experienced in scheduling your appointment. We understand how important timely access to care is, and we are committed to continually reviewing our appointment booking process to better meet patients' needs. If you need anything further, please do contact me directly. Kind Regards, Julie Taylor - Operations Manager
Patford House Surgery Partnership
2024-06-26
Person
1
5
0
26th June 2024
I was 4 minutes late because my daughter fell over in the car park and cut her lip, because of this I was not allowed to attend my appointment and told the nurse had already moved on to the next patient!
To add to this I asked the receptionist if she had a tissue for my little ones bleeding face to which she told me she had none?! In a doctors surgery you have no form of tissues to aid in a cut lip on a 1 year old?! Absolutely shocking, disgusting, disgraceful service! You should be ashamed of the way you would treat and injured baby!
Suggested improvements
If the nurse had moved onto the next patient why was I not offer their slot that was after mine?!
If my appointment was a block of 10/15 minutes why was my appointment passed onto the next person before my time slot had even finished?!
1st July 2024
Response from Patford House Surgery Partnership
Dear Patient, We are very sorry to hear about your experience at our practice. We understand how distressing it must have been for you and your daughter. Please accept our sincere apologies for any inconvenience caused. We take your feedback seriously and will review our policies to ensure situations like this are handled more compassionately in the future. Your concerns about appointment timing and availability will be addressed with our team to prevent similar issues from occurring. If you would like to discuss this further or if there is anything else we can do, please do contact me directly. Kind Regards, Julie Taylor - Operations Manager
Patford House Surgery Partnership
2024-06-22
Person
5
5
0
22nd June 2024
Hi there, outstanding service from everyone at patford house. The lovely lady on reception changed my appointment with absolutely no fuss at all.
The nurse who took my blood was cheerful and lovely.
Meeting Fiona for the first time very soon after a couple of phone calls with her. She is an amazing lady. Who understands how a woman on her 50’s feels.
Keep up the amazing service you deliver.
You are all amazing
Suggested improvements
Nothing at all.
1st July 2024
Response from Patford House Surgery Partnership
Dear Patient, Thank you so much for your wonderful review! We are pleased to hear that you had such a positive experience with our team at Patford House. Your kind words about our receptionist, nurse, and Fiona mean a lot to us. We are glad to know we could make your visit pleasant and stress-free. We will continue striving to provide the excellent service you experienced. Thanks again for your feedback! Kind Regards, Julie Taylor - Operations Manager
Resources
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