Share review of Patford House Surgery Partnership
A message came on my phone at 8.45 a.m. asking me how my appointment was. Considering my appointment was at 12.05 I couldn’t reply. As it was I was not very well and tried to ring the surgery to cancel my appointment. What a laugh, after 30mins had to put phone down and run to toilet. Tried again …after 45 mins had to run again. Finally after another 29 mins, literally 4 mins before my designated appointment I managed to get through. No wonder Patford House Partnership is on the list for bad service etc.
Dear Patient - Thank you for taking the time to leave a review. We are of course sorry to hear of your dissatisfaction with our patient care. As your message is anonymous I am unable to call you to discuss further but if you would like to email me on bswccg.php-complaints@nhs.net I would be happy to discuss further and try to resolve any queries. Many thanks Julie Taylor - Complaints Lead, Patford House Partnership