Share review of Patford House Surgery Partnership
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Patford House Surgery Partnership
2024-06-19
Person
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19th June 2024
They now have an appointment team who do not appear as a contact in the messages app. So yo have to send a message to either your doctor or to a receptionist. Very awkward and causes delays.
Suggested improvements
There are no chairs with arms in the reception area at Beversbrook making getting up from a chair very difficult if you are disabled.
21st June 2024
Response from Patford House Surgery Partnership
Dear Patient, Thank you for your feedback. We apologise for the inconvenience with our messaging system and understand the need for improvement. Additionally, we appreciate your suggestion about the chairs in the reception area and will consider options to better accommodate our disabled patients. Your input is valuable in helping us enhance our services. Kind Regards, Julie Taylor - Operations Manager