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Patford House Surgery Partnership
2024-05-24
Person
3
5
0
24th May 2024
Appt provided quickly, everyone efficient when I got there.
Suggested improvements
It wasnt clear on the text where the appointment was and last time I was in Beversbrook so I went all the way across Calne to hear I was in the wrong place. The Receptionist told me if the text said Patford House Partnership it would be at Patford House but as a Beaversbrook patient and the group name being under the heading Patford House Partnership then how would I know? Very annoying.
24th May 2024
Response from Patford House Surgery Partnership
Dear Patient, We are pleased to hear that you found our appointment scheduling efficient, and we appreciate your feedback regarding the clarity of location information. We apologise for any inconvenience caused by the confusion and will work to improve our communication to ensure a smoother experience for our patients. Kind Regards, Julie Taylor - Operations Manager