Share review of Patford House Surgery Partnership

Patford House Surgery Partnership 2021-07-30 Person 3 5 0

I was extremely pleased and impressed that I was offered an appointment so quickly. The communication using system online worked really well. So a big Thank you for that.

Unfortunately, when I arrived there was a patient having trouble booking an appointment. They were very unhappy and named a member of staff as being “the problem “. This made me uncomfortable and felt sorry for the receptionist who was clearly doing her best. I then waited half an hour before I was seen. In that time a good many patients came in complaining of lost letters , bad communication and upset how long they would have to wait for an appointment. The general appearance of the surgery is very poor , nothing about it feels good and actually made me feel uneasy. The nurses were concerned about equipment not working properly. The room I was seen in felt like a broom cupboard and not a safe , clean clinical environment. The nurses were friendly and competent but clearly working under stress . I hope things change there.