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10th October 2023


Loay Al Salamat, Health Care Assistant is excellent. I had a health check with him a week ago and had a follow up appointment this week because last week's results needed further review. He fully explained the test procedure I was going to have and really put me at ease. I am not keen on having bloods taken (who is?) and it was over before I'd even realised it had begun. I was really impressed with Loay Al Salamat and wouldn't hesitate to meet with him again. The Practice is excellent. I could check in with my own GP for further information following the health check via the online messaging system and my follow-up appointment was booked with me at the time of my first health check appointment. There was no need to interact with anyone else. Swift, easy and stress-free. When I attended my appointment, I really liked the screen check in system which frees up the receptionist to deal with other things. The Practice is well run, well organised and a pleasure to be registered with. Thank you to everyone who works there! When I need my repeat prescriptions, I simply order them via the online system and again, the response is superfast!

Suggested improvements
Nothing, I am really happy with the service and support this far!

24th October 2023
Response from Patford House Surgery Partnership

Thank you for your kind words! We're delighted to hear about your positive experience with Loay Al Salamat, our Health Care Assistant, and the seamless services provided by our Practice. We appreciate your feedback and are here to support you whenever you need us. Best Wishes, Julie Taylor - Operations Manager

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