Share review of Patford House Surgery Partnership
Patford House Surgery Partnership
2022-05-27
Person
2
5
0
27th May 2022
Always sent to doctorlink and told no matter whatvtou be seen , 2 doctorlink ignored
Suggested improvements
Better phone service for appointment or online booking again ,f
27th May 2022
Response from Patford House Surgery Partnership
Good Morning Dear Patient - Thank you for taking the time to raise these concerns and we are sorry to hear of the frustrations. I am very concerned that you say 2 Doctorlinks were ignored and I would like to investigate this further. As your message is anonymous I would be pleased to hear from you via bswccg.php-complaints@nhs.net so I can look into the matter further. In addition I can also arrange for our patient experience handler to speak with you about our phone service and our online bookings. Many thanks Julie Taylor - Patford House Partnership