Share review of Patford House Surgery Partnership

Patford House Surgery Partnership 2022-01-04 Person 1 5 0

Totally inadequate contact system. Telephone lines either constantly engaged or even worse the automated answer system kicks in. You then have to listen to lengthy general information aimed at directing you elsewhere. You then get a ring tone interrupted every few seconds to tell you that your call is important and a receptionist knows you are waiting. You then have to hang on in the hope of a reply in my experience you rarely do. You have now paid for a lengthy call which resolves nothing. You then have to repeat all of the above if you are desperate enough to try again. Online contact information sketchy and hard to find e.g. I had to do a ‘google’ search to find an email address. Not sure if it was correct or not as I never had a reply.

It matters little how brilliant all the doctors/nurses and support at a surgery are. If patients cannot easily get access to appointment systems or find individual advice. You need to listen to people. The present system is geared to repel all but the most persistent.