Share review of Patford House Surgery Partnership

Patford House Surgery Partnership 2021-09-13 Person 2 5 0

First I must clarify since there is no provision for other than "yes or no" answers. In the absence of success when trying to contact by phone I call into the Beversbrook practice. I have stated that receptionist unhelpful but not factually so. I wanted to make an appointment to see a doctor and she explained that it doesn't work like that anymore, that the call centre upstairs make decisions about appointments. I had problems with my hands. I explained that diagnosis needed visual examination. I was told to telephone surgery from home and speak to call centre staff. I did this, eventually with success was connected and they said a doctor would call me. Doctor did call me. She was charming and attempted to diagnose the condition from my answers to her questions about contact with pets. She asked me to send a photograph of my hands. I was sent a link to my mobile but this did not have facility to access the link; I tried to access the link via computer but it did not work. I gave up. During the course of our telephone conversation the doctor told me why my Apixaban dosage was to be reduced from 5mg to 2.5mg, this being due to my age, that I weight under 60 kilo and as there are no problems with my liver. I can't say when was the last time I was seen by a doctor at this surgery for blood test or weight; certainly not during the course of lockdown. How can they know my state of health or weight? I don't know what condition my liver is in and I don't know how much I weigh. The experience has frightened me and I hope I never have to attend this surgery. My friends have moved to another practice but have not yet had any need for attention so I don't know if other local surgeries are as bad or if it is NHS overall which is no longer fit for purpose.

I believe that this is self-explanatory in above description of my recent experience