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12th July 2022


Meeting wit the doctor was poor. I came with issue which could have been associated with previous ailments. The Doctor just took 3 lines of notes, examine me and came back with a poor answer on what could be the problem and also from a particular sensitive question subsequently asked. It would have been better, if the doctor actually shown concerned by asking some relevant questions, and by trying to narrow downs some potentials issues associated with my problem.

Suggested improvements
Having to wait one week, to get a blood sample which it itself is supposed to confirm and not a diagnosis isn't good enough. I f you suffer from a particular issue, time is an essence for both the doctor and patient.

15th July 2022
Response from Patford House Surgery Partnership

Good Morning Dear Patient - Thank you for taking the time to write this review and we are very sorry to hear of your dissatisfaction. I would welcome the opportunity to discuss formally - if you would like to do that please feel free to email me on julie.taylor167@nhs.net - Many thanks - Julie Taylor - Complaints Lead - Patford House Partnership

Experience
Involvement
Cleanliness
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Appointment