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Patford House Surgery Partnership
2024-05-01
Person
1
5
0
1st May 2024
Unable to book an appointment with Dr Cook. Receptionist unable to assist, unable to book online. Very unfriendly surgery and online booking system. Am at a point where I'm not interested in seeing a Dr about my problems. 4 weeks to get a blood appointment. Probably too late as I finished my medication 3 weeks before. Telling receptionist it is important means nothing, not at all helpful
Suggested improvements
Friendlier more efficient receptionist. Get rid of your online system.
17th May 2024
Response from Patford House Surgery Partnership
Dear Patient, We are sorry for the frustration and inconvenience you have experienced. Your feedback is important to us, and we are committed to improving both our reception service and online booking system to provide better assistance and accessibility for all patients. We understand your concerns and are working to address them. If there's anything else we can do to assist you please do contact me at julie.taylor167@nhs.net. Kind Regards, Julie Taylor - Operations Manager