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18th May 2022


It takes too.lo g to get through and u have to do doctor link which is a waste of time and money

Suggested improvements
Look into the problems

19th May 2022
Response from Patford House Surgery Partnership

Good Morning Dear Patient, Thank you for taking the time to write this review and we are sorry to hear of your frustrations. I would welcome the opportunity to book our patient experience handler to speak with you. As this message is anonymous if you could email bswccg.php-complaints@nhs.net I would be very happy to arrange that, she will be able to ensure you have all avenues open to you for ease of booking and seeking answers to queries. Many thanks - Julie Taylor - Complaints Lead - Patford House Partnership

Experience
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Appointment