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Patford House Surgery Partnership
2023-03-07
Person
4
5
0
7th March 2023
Had to ring for an appointment needed today.
I really like the new onhold music and the fact they now inform you how far along in the queue you are. I found this helped alot for me to stay patient while waiting for my call to be answered
Suggested improvements
Nothing, very helpful today
13th March 2023
Response from Patford House Surgery Partnership
Thank you so much for this positive review - it is most welcomed and appreciated. We have found the investment in our new telephone systems is meeting some of the requested changes that patients wanted. It also has a call back feature to take away the need to sit in a queue, if needed we hope you find this a new and useful feature also. Best wishes - Julie Taylor - Operations Manager