Share review of Patford House Surgery Partnership
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Patford House Surgery Partnership
2023-01-17
Person
4
5
0
17th January 2023
My experience with the extended menopause clinic has been very positive. I felt that there was the time to properly discuss my issues and come up with workable solutions. The advanced nurse practitioners are brilliant and are doing a fantastic job. Very happy with this service.
Suggested improvements
As mentioned, it is sometimes difficult to get an appointment through reception. Routine appointments are difficult to get but I do not require an urgent appointment which, I have been offered as the only alternative. I am happy with a telephone appointment when suitable if that means I can discuss my issue sooner. I am also very happy to speak to a nurse practitioner rather than a doctor. More options could be made available at first point of contact with the surgery.
26th January 2023
Response from Patford House Surgery Partnership
Dear Patient - Thank you for taking the time to write this mainly positive review. We are delighted to hear you approve or the ANP and their valued skills and that you also found the extended evening clinics to be useful. The appointment booking system is under constant review and your thoughts on more options at first point of contact is very valid and we will take that on board and will discuss with the wider team. Best wishes - Julie Taylor - Operations Manager