Share review of Patford House Surgery Partnership

I am sorry to hear that this is your experience and thank you for your feedback regarding the care you have received. I can assure you that we have measures in place to assist those who are not confident on using our online platforms and I can only apologise that this was not discussed with you or your mother upon contacting our service. Doctorlink is an easy way to check symptoms for yourself or for someone else. It is not something we insist on our patients using to obtain an appointment, but it does help us to make sure that patients who need more urgent assessment than our next available routine appointment are safely triaged and prioritised accordingly. You may be interested to know that we also have a specialist service for our elderly patients, including a specialist practitioner (Paramedic) who can offer a home visit service, our Care Coordinators - who can assist our elderly patients in communicating their care and liaising with their GP and also a Community Connector, who can help patients get community confidence in all things such as group activities and even assist in obtaining laptops and IT help to become internet confident. In addition, our online platforms can be provided with Proxy access, so that patients who rely on their trusted friends and loved ones to help them to access our online services can do so easily. Doctorlink for example can be completed on behalf of someone else, completing a Doctorlink summary for your Mother from your own account is simple and easy and we would be happy to talk you through this if it is helpful in the future. I hope this assures you of our best intentions but should you wish to discuss this matter or any other in more detail, please do not hesitate to contact me at emmybutcher@nhs.net, I would very much welcome your feedback. With very kindest regards, Emmy Butcher - Managing Partner