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Patford House Surgery Partnership
2023-11-27
Person
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5
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27th November 2023
I have been ill for four weeks now, and during that time I have only been seen once by your paramedic who said that I need to see a doctor. That was last Thursday and when I phone reception this morning I was told by the receptionist that she would put the message through.
Suggested improvements
Made a physical appointment when I first contacted you
3rd January 2024
Response from Patford House Surgery Partnership
Dear Patient, we are very sorry for the delay and inconvenience you have experienced. Your health is a priority, and it's disheartening to hear about your prolonged illness without receiving the appropriate care promptly. We completely understand your frustration regarding the delay to follow-up after your consultation with the paramedic. Your feedback is instrumental in helping us improve our services and your well-being is important to us. Thank you for bringing this to our attention, and we genuinely appreciate your patience. Kind Regards, Julie Taylor - Operations Manager