Share review of Patford House Surgery Partnership
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Patford House Surgery Partnership
2022-03-30
Person
2
5
0
30th March 2022
Using the telephone to contact the surgery (Beversbrook) is pointless, have tried a number of times to no avail. Actually making an urgent appointment is an obstacle course of multiple choice questions which very often don’t fit the symptoms
Suggested improvements
When a receptionist says they are going to ring the pharmacy to actually do it
31st March 2022
Response from Patford House Surgery Partnership
Dear Patient - Thank you for taking the time to write this review and I am sorry to hear of your dissatisfaction. I would be happy to hear from you direct on bswccg.php-complaints@nhs.net so we can talk about the concerns and try to reach solutions offering improvements. Many thanks - Julie Taylor - Complaints Lead, Patford House Partnership