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Written by a patient
4th September 2019


The consultation was satisfactory, but I was an hour late seeing the Dr and the screen sent me to the wrong waiting room. Maybe a check could be kept on the information given. This is the first time this has happened to me.

6th September 2019
Response from Patford House Surgery Partnership

Hello there, Thanks so much for this feedback, its very helpful to hear and I am sorry to hear about the problems you faced during your visit to us. I hope that we can improve upon this going forward and would very much appreciate it if you could contact me at emmybutcher@nhs.net, so that we can discuss this further. This will provide us with the opportunity to investigate what went wrong here and how we can improve upon this to prevent it happening to other patients in the future. In the meantime, thank you so much for your review and I hope to hear from you in due course. With very kindest regards, Emmy Butcher - Managing Partner

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff