Share review of Patford House Surgery Partnership
Child booked in for blood tests at Sutton Benger surgery, in spite of GP surgeries apparently not doing children’s blood tests. It was a 50 minute round trip to attend this appointment - a complete waste of time, petrol and childcare (for other children). Appointment was at 10.30. Long text message cancelling appointment sent at 10.21 but this was not seen due to car journey. At the very least, a phone call could have been made as soon as it was discovered that this appointment had been made in error.
Dear Patient, We sincerely apologise for the inconvenience you experienced today. Your feedback is valuable to us, and we will reiterate procedures to administration staff to ensure this does not happen again. Apologies, once again. Kind Regards, Julie Taylor - Operations Manager