Share review of Patford House Surgery Partnership

Patford House Surgery Partnership 2022-10-04 Person 2 5 0

I went to the surgery to get an emergency appointment, it was quicker than waiting at least half an hour on the phone, so the receptionist told me to do doctorlink, I explained doctorlink doesn’t cover what I needed, the receptionist obviously didn’t believe me, as she felt the need to read me what she was writing, she then sent an email to the booking team to ask for my appointment! Surly this is a long winded way about things and she could of made the appointment on the computer she sent the email on!? So there’s at least two people doing one persons job, no wonder the nhs is in a state! Also the couple of times I’ve been at the surgery this last week, I have been the only one there, covid is no longer an excuse, let’s get back to normal now please. The nurse I saw was obviously either very new to the profession or just couldn’t be bothered but the doctor I saw was fantastic and sorted my problem out straight away no hassle.

The receptionist should be able to book appointments, I totally understand why doctor link is used, but the receptionist always asked what the problem is so there should be key symptoms that require an appointment straight away, we don’t all need to go to hospital!