Share review of Nutwood Medical Practice
On one occasion my GP had prescribed meds for me and when I went the following week to collect them, the pharmacy initially were not sure where the prescription was and then told me they had not got the meds in! I went back to my GP and got the meds sent to Flookburgh --> poor communication between pharmacy & me/surgery.
My mother has Alzheimers so has been in a few times about her meds. She is plausible but gets confused. She said staff did not know what she was talking about. I went in to explain and offered to give them my telephone number (twice) so they can ring me if she comes in again. They did not take it --> further incidents: poor communication between surgery & pharmacy. Pharmacy staff did not know (when I spoke to them) to put the higher dose Alzheimer meds into the blister pack despite the lower dose going into it.
My son had spoken to reception about his injection and was told it was due on a certain date. He rang a few days prior to the allocated date to find out what time his appt was only to be told nothing had been booked. Reception staff need to make the person know if they have to book the appt through ASK my GP or not, because my son assumed the appt had been made for the due date by the receptionist during the initial conversation. What might seem obvious to one person is not to another!
My partner has had problems with reception staff not being able to access emis info about previous "conversations" or documents concerning his treatment. He had a copy of a letter with him and the staff wanted the letter stating that they could not photocopy it! He, of course, sensibly said he wanted to keep the copy. Then, a moment later another member of staff printed something off for him so there was access to a printer/scanner.