Northgate Medical Practice
1 Northgate, Canterbury, England, CT1 1WL Also known as: Dr Grice & Partners 209 reviewsReviews
This used to be a good surgery, over the last several years many change has happened.
Receptionist especially the temporary ones on morning duty can be extremely impatient and rude to patients.
Some of the receptionists are extremely unhelpful, think her name is Rose. They clearly need better training, these receptionists aren't medically trained and yet expected to record patients self diagnosis before seeing a doctor.
Now to the doctors, absolutely pot luck in who you would see. Some have empathy and would help patients get through their issue. Others time box you as, as quoted by Dr Olsen "not within our policy" - what a joke!
Whole place needs shaping up.
more polite, focused informed receptionists
a very clean and comfortable environment. very good appointment timing today and there was no delay. very impressed with the seating arrangements and information on screen and PA system.
Saw Jonathan King the osteopath for physiotherapy. Was extremely satisfied and would recommend the service; he listened to what I said and in turn I totally trust his recommendations.
The staff are excellent at this practice. They are helpful and listen to the people. Maybe the government should see how an excellent doctors surgery is run, from cleaners up to doctors and nurses at this surgery.
Resources
Short link to review Northgate Medical Practice: http://iwgc.net/eb8ul