North Brink Practice

North Brink Practice 2023-10-25 Person 5 5 0

Every clinician very helpful and friendly. Connie and Katie were really lovely and put me at ease.

Nothing - all really good

North Brink Practice 2023-10-22 Person 4 5 0

These are very trying times for us all but I feel very lucky to have such a good service from North Brink practice. I'm very grateful for the care you provide Thankyou

I can't think of anything

North Brink Practice 2023-10-20 Person 5 5 0

I always use triage form online and have been very happy with the service

Nothing

North Brink Practice 2023-10-19 Person 1 5 0

I have been forced to make an official complaint due to a system that the secretaries are forced to follow. This should be a matter of record and is relating to the same ongoing problem to my recent visit. Despite the complaint having been acknowledged long before the 28 day response promise nothing has been fed back or actioned. As a result this recent need for prescription and additional request has been ignored. Frankly I don't know how the practice is able to get away with the standards of performance it judges itself on compared to other practices. My next course of action will inevitably lead me to pursue NHS England to escalate a matter that should have been dealt with over the phone in 2 minutes months ago...

Followed your own complaints procedure. Applied common sense in the first place. Put the onus in patient care and cost management rather than tick box mentality. Care, in what should be a caring profession.

North Brink Practice 2023-10-19 Person 3 5 0

It is often difficult to get through by telephone.

Nothing