North Brink Practice

North Brink Practice 2023-11-28 Person 2 5 0

You do trearge requesting a appointment explaining why and you get perscription for drugs instead of an appointment .When i telephone for appointment i get told no appointments left .

I have no idea

North Brink Practice 2023-11-25 Person 3 5 0

I found the nurse very rude. Not apologising for the fact my appointment was over 15 minutes late, not making me feel welcome. He should have started off by stating what we were going to do, I.e. refer me. Instead half way through me talking, as I wasn't sure I would get referred, he quite sharply cut me off and said just tell me what to say on the referral. There was no need for his curt, rude demeanour towards me, making me feel stupid and wondering why I bothered to come to the doctors to ask for help, when in not so many words he suggested I just have to live with my condition, when it has caused me a great deal of pain for many years. He quite clearly didn't have time for me, as this was evident in they way he spoke to me.

Train your staff to actually care about their patients, with manners. Listen to them, not cutting them off. Make sure your staff have the decency to explain what they are going to do in the appointment if they quite clearly don't have the time for you, to prevent rudely cutting someone off. Don't have appointments booked every 5 minutes, this does not allow enough time for some and leaves others excessively waiting last their appointment time.

North Brink Practice 2023-11-25 Person 4 5 0

In the past, I had to wait in a queue with 7 other people, that was ok, but when it got to my space, I was told to try later, then was cut off. Now I I have been lucky enough to have been chosen to come in to surgery for my Covid vaccine, staff were very reassuring and considerate in my situation, thank you.

The practice is designed for less people and noticeably there are too few doctors on site, but I am thankful for all that is done for my wellbeing. Thank you

North Brink Practice 2023-11-24 Person 3 5 0

My husband took our daughter for her jabs and they had to call me for permission which worries me because he usually takes them to the doctors and if their sick and he takes them in and they can't get hold of me then what happens. this has never happened before he should have the same rights as me

The father should have just as much rights as the mother

North Brink Practice 2023-11-22 Person 4 5 0

You can’t seem to get through , just after 8 am and some appointments are gone , phone back tomorrow.

Stop taking on more patients as can’t seem to cope with who u got