North Brink Practice

North Brink Practice 2024-01-03 Person 1 5 0

It felt like I was just brushed off to minor injuries when suffering with a potential throat infection (something I would not consider to be a minor injury). I do not think that this response fulfills the surgeries duty of care.

The time taken from filling in the triage and receiving a telephone response was too long in my opinion. if I was to be "referred" to minor injuries then waiting to tell me until 4pm was completely unhelpful.

North Brink Practice 2024-01-03 Person 4 5 0

The practitioner was very helpful and kind

Na

North Brink Practice 2024-01-01 Person 4 5 0

Rang at 8am. Couldn't get through until 8-15. Told to retry as busy. Got through at 8-30 only to be told after waiting for 5 mins that the appointments for that day were full. Happened again the following day so rang 101. Luckily they got me an appointment that day.

After telling a friend, she suggested that next time I use the triage system. I didn't know anything about this system so it would be nice to know more about it on line. To be told that all appointments are full by 08-30 isn't good enough .

North Brink Practice 2024-01-01 Person 4 5 0

I always find it easy to get an appointment by telephone

Nothing could have been better Karen was very helpful

North Brink Practice 2023-12-29 Person 5 5 0

A fantastic customer/Patient service Very easy and quick to get an appointment and the follow up care as well with medication supplied very quickly.

N/A