Reviews
North Brink Practice
2024-01-03
Person
2
5
0
3rd January 2024
Would have preferred a face to face conversation about my concerns or even a telephone call - received a text
Suggested improvements
Offered an alternative
North Brink Practice
2024-01-03
Person
4
5
0
3rd January 2024
I waited on the telephone 14minutes before being connected to a person
Suggested improvements
Improve the way for people to get an appointment
North Brink Practice
2024-01-03
Person
5
5
0
3rd January 2024
The lady I spoke to was very helpful & understanding so top marks given
Suggested improvements
N/A
North Brink Practice
2024-01-03
Person
4
5
0
3rd January 2024
I sent a Triage as I always get an appointment this way.
Suggested improvements
From yesterday’s appointment there was nothing you could. Have done better. My only gripe would be that the prescription did not get sent through to the pharmacy and my husband had to go back twice during the day to collect it
North Brink Practice
2024-01-03
Person
2
5
0
3rd January 2024
Have a short window to get through triage and then never get to see a Dr.
Having had a face to face with a nurse yesterday i was told a prescription was being issued for me. 24 hours later that prescription still had not been issued. Now told it should go out later today. That is poor.
Suggested improvements
I appreciate that the medical team are busy but i feel that decisions are often made in the absence of the patient and a prescription issued without contact - not in this case of course.
Resources
Short link to review North Brink Practice: http://iwgc.net/ecb6s