North Brink Practice

North Brink Practice 2024-02-21 Person 4 5 0

It took me 4 phone calls to get my treatment despite it being urgent. Once the treatment was agreed the service was excellent. It seems that the administration of appointments is the issue. To be told I was 16 on a waiting list until it was given an urgent priority, to then be told that I was number 1 but no procedures were planned for over a month, seems irresponsible. I wonder what happened to the other 15 people. Once I was given an appointment, the treatment was excellent.

Try to perform treatments as and when required rather than leave people waiting in pain until it is deemed to perform procedures in one session. My injection took around 15 mins to complete and I am sure that I am not the only patient in the same position. I am also aware that my view may be considered simplistic and that the practice and the sector is under extreme pressure, but sometimes thinking outside the box is worth doing

North Brink Practice 2024-02-21 Person 4 5 0

North Brink are always helpful, understanding & where they can get things sorted for you as quickly as they can. Then other time's they are exceptionally helpful & really go out of there way to help. The dispensary ladies are superb.

Due to no fault of the practice themselves, but nevertheless a letter came via the practice, with what can only be described as totally scary & worrying. The information given was not accurate & caused a lot of stress to myself & probably many others. Maybe a quick message to patients stating if the said diagnosis was actually going to affect them, I know everyone has a full agenda but nether the less blanket messages are worrisome. I was very fortunate that I received a call from my doctor to elevate my worries.

North Brink Practice 2024-02-21 Person 5 5 0

Always found the receptionist via phone most helpful and able to get a same day appointment always welcome when feeling unwell Nurse was very professional and provided clear understanding of what was needed.

None

North Brink Practice 2024-02-21 Person 4 5 0

I cannot answer the questions as I was prescribed antibiotics on the basis of my triage submission without consultation. I am happy with this level of service at this time.

NA

North Brink Practice 2024-02-21 Person 5 5 0

The online triage system is brilliant as I can fill it in before work and not have to worry about trying to get through on the phone

Nothing