North Brink Practice

North Brink Practice 2024-06-04 Person 2 5 0

You offered me an 8:30appt, first of the day. I arrived 15mins to ensure the appointment wasn't late. Imagine my surprise when the physiotherapist came in about 6 minutes late then inhad to wait another few minutes before being called through. It was interesting to see how many of your staff came in just before 8:30, at 8:30 or even after. Check your CCTV for timeliness. This is the 3rd physio appointment where they haven't shown (once) or been late for the 8:30 slot (twice).

Start at the time you book !!!!!! You offer the slot then book it, not me, it's your 8:30 slot but your staff or visiting staff have no respect for the patient. It's *#@* poor.

North Brink Practice 2024-06-04 Person 4 5 0

Had to que on the phone but when it came the next available operator will answer your call it took forever.

Try answering the phone a bit quicker.

North Brink Practice 2024-06-04 Person 5 5 0

Nurse was very friendly and understanding. I didn’t feel judged.

Nothing great experience when I'd been dreading the appointment

North Brink Practice 2024-06-02 Person 4 5 0

I was lucky to get an appointment with my Gp.I prefer to see the same one as he knows me . Yes it's old fashioned by it makes me feel better . I like that he listens and has the time to explain what I don't understand ie re meds .

Nothing we'll looked after .

North Brink Practice 2024-05-31 Person 4 5 0

Appointments are available but when you have ongoing health issues never see same person twice and it can be very annoying as have to explain everything again and then miss bits and seems waste of time as don't get anywhere and triage doesn't always allow you to put in what you need

Let patients be seen by a doctor more often not just nurse