North Brink Practice

North Brink Practice 2024-06-27 Person 4 5 0

Got through to surgery on phone at third attempt.

Open a bit earlier, my appointment was at 8:00 am, door opened a few minutes before.

North Brink Practice 2024-06-27 Person 4 5 0

If I need an appointment then I submit a triage form and receive a reply or an appointment the same day if required.

Cannot think of anything, I am pleased with the system.

North Brink Practice 2024-06-27 Person 3 5 0

Recent appointment was inappropriate...not the receptionists fault, "doctors only see patients with a new problem. This is a recurrence you will have to see a nurse.". The appointment was then at another surgery. And then, "sorry but I cannot prescribe, you need to see a doctor". I wanted to discuss UTI prophylaxis. It does not seem possible to simply have an appointment to discuss or speak with a doctor. It seems a doctor's time is more 'special' than his/her patients?

I think the above says what is needed.

North Brink Practice 2024-06-26 Person 5 5 0

Always have a positive experience with the surgery. Can usually get an appointment when I need one, even if it does require going through 111 sometimes. You do see a nurse but the nurses are knowledgeable and will consult with a GP if needed, have seen Sarah the nurse a few times recently who has been brilliant. Majority of the reception staff are good. Ellen and Melanie on the phones in particular are both always understanding, kind and will go out of their way to help find a solution to my (sometimes many!) problems. 5 stars all round.

Have had a few minor problems with one specific lady who answers the phone but everyone has their off moments.

North Brink Practice 2024-06-20 Person 5 5 0

I can always get an appointment when I need one by phone

Nothing