North Brink Practice

North Brink Practice 2023-01-27 Person 4 5 0

Not sure why I was first called but missed the call as work in a school. Spent 30 minutes on hold after text to say call back only for staff to not see why I was called. Surgery called back the following week to say come in for heart monitor but again no idea why. nothing on my notes explained it when I asked as I was having it fitted. Previous ecg in surgery was clear. Service by staff was good but just don't understand why the heart monitor was requested and not usually followed up with clear explanation unless I make contact and chase up.

Follow up explanation would be good

North Brink Practice 2023-01-27 Person 5 5 0

The phone service for this practice is first class. Despite the fact they cover a huge number of patients, you are always spoken to as if you are the first call of the day.

I cannot think of anything

North Brink Practice 2023-01-25 Person 3 5 0

On the last two occasions I’ve needed an appointment I’ve had to book via 111. On one occasion I had very frightening rectal bleeding. I was refused the surgery triage and told ‘we don’t deal with that.’ I wanted two hours to be put in touch with a 111 doctor who booked me an appointment with the surgery where I saw a nurse who spoke to the doctor, who did not speak to me, and then returned to prescribe me antibiotics. Such a simple solution to a truly frightening problem so why the need to go via 111 rather than a nurse just call me? Yesterday the on line service closed around 10.30am. When I was eventually put though to the surgery telephone appoints system the triage had timed out before my call was answered. I was told there were five appointments available but again only via 111. Although my experience, either with telephone consultations or in the surgery, has always been very good, this triage system seems a huge drain on NHS resources.

The triage hours do not appear to be adequate to patients need. Perhaps this could be extended?

North Brink Practice 2023-01-25 Person 5 5 0

As long as your ring up at 8am you get through quickly and then put on a list for triage to get back to you

I was very well informed with appointments and what was happening in my appointment and the nurse that see me was very polite

North Brink Practice 2023-01-25 Person 4 5 0

Always fully booked, always in a queue on the telephone and rarely get an appointment

More staff to handle the volume of people for the area