North Brink Practice

North Brink Practice 2023-06-02 Person 2 5 0

I rang on behalf of my husband to get him an appointment after telling the receptionist all my husband’s problemhe had been suffering with his eyes watering a lot she advised me that she would pass all the information onto the appropriate person and they would call me back . But I did not get a telephone call back instead we were sent a message asking for a photograph of his eyes , how can they tell by a photo, after another waiting time another message arrived telling him a prescription for antibiotics was ready for him to pick up how can you diagnose a problem with out an examination what do you have to do to see a doctor.

Someone should have seen my husband

North Brink Practice 2023-06-02 Person 4 5 0

Completing the online triage form does not necessarily lead to a face to face appointment- on this occasion it did

Nothing on this occasion

North Brink Practice 2023-06-02 Person 1 5 0

I haven't had the opportunity to be seen in surgery, as new patient. Haven't received my welcome pack yet as promised on enquiring twice at the surgery.

As above I am new to the surgery. However my first inquiry has not been dealt with and feel this should have been followed up I would have preferred a telephone call in person regarding my request for my repeat prescription for HRT. In this way I would know this would be followed through,as this was my first request as a new patient.

North Brink Practice 2023-06-01 Person 5 5 0

Very kind staf

Nothing

North Brink Practice 2023-06-01 Person 5 5 0

First time been since moved to Wisbech seemed to run very well

Not at the moment