North Brink Practice

North Brink Practice 2023-07-18 Person 5 5 0

I had a text about my diabetes tests from Sarah Beckett. I wasn’t quite sure about what the message concerned and said so. I got an immediate call from Sarah, she fully elaborated on the text. She gave me information to research before my diabetes check. So therefore I will be fully informed to make the decisions with regard to a change in my medication. I was impressed with the speed of the call back and also the friendliness and professionalism of the call.

No

North Brink Practice 2023-07-17 Person 4 5 0

You ring as soon as the lines are open and you are way down in the queue and when you eventually get through all the appointments are gone and at 86 I find this very frustrating

You could have offered an appointment the following day

North Brink Practice 2023-07-15 Person 3 5 0

Whilst the doctors are excellent , waiting for 3 weeks to get your blood test results and be told you’re anaemic is not acceptable.

Issued a prescription once you are aware if blood test results if needed

North Brink Practice 2023-07-14 Person 4 5 0

very long wait for telephone appoinment.I find it is better to use Triage on line Form. The only thing to better this would be to have somewhere to fill in a second triage as I needed help for two face to face visit and so had to fill in second on line form. However I must say the treatment and advice given by Hollie was excellent,so patient and I was not rushed.

see above

North Brink Practice 2023-07-14 Person 4 5 0

Sometimes I can't get through even from 8.00 o'clock in the morning. After where is no appointments left for that day.

Try to answer to all calls.