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7th October 2022


Triage form online not helpful as already knew underlying condition but once form fill in told me to phone 111 but actually just needed to see someone for secondary symptom. Then took 20 mins to get though on phone very help lady answered but then had to wait nearly 4 hours for call back then told only had one appointment left so had to take it or wait.

Suggested improvements
Better online triage form needs an option to say have a condition but need help with a symptom

Experience
Involvement
Cleanliness
Staff
Appointment