Share review of North Brink Practice

North Brink Practice 2024-08-07 Person 3 5 0

It is not easy to get an appointment. The receptionist adviced to call at 8am to get one however I have on a call more than half an hour waiting for my call to be answered. Got disconnected and when I try again, I get told that no more appointments available for the day. Hence most times I have had to ring 111 to get a referral after having to go through a full assessment that is not necessary then ended up getting referred to a clinian who then send the referral. Other times we get referred to Kings Lynn Hospital or Peterborough urgent centre for care, which is still a far cry from Wisbech. All this causes frustration and delay in receiving treatment and makes me think sometimes if I need to look into a different Surgery or move out of the area in order to get a supportive, prompt and effective care?!

Appointment for same day should be made based on triaging the symptoms, severity and give considerations for young children and adult. And not just based on who called first! I will suggest this; Perhaps If possible, the Surgery can look into opening a few hours on the weekend as we know the nearest hospital or urgent treatment centre is not close by. This can help to reduce stress and not wishing to ‘not be unwell’ until weekdays as we can be rest assured that we will get a prompt care if anything happens during the weekend without having to travel far. By and Large, working in the health care industry is never easy. Thank you for looking after the Wisbech Community, you are wonderful, amazing and well appreciated for all you do!