Share review of North Brink Practice
North Brink Practice
2024-05-29
Person
2
5
0
29th May 2024
I did get an appointment on this occasion but I feel as someone who rarely ever calls for an appointment that when I do call and have to be interrogated as to why I want an appointment I feel this is not necessary.
When I call it means I am in need of an appointment, I am not someone who wastes time or appointments and feel that you should be automatically given an appointment.
Suggested improvements
Just offer people who generally need an appointment an appointment . Stop making them wait nearly half a day for a call back just to book them an appointment anyway! What a waste of time and the pairients day, sitting around for a phone call which results in an appointment anyway. I called at 8.15am didn’t get a call back until gone 11am, appointment offered 3pm. A waste of a whole day for me. If I had been offered an appointment when I called I could have got an earlier appointment resulting in having the rest of the day. But your system means waiting around all day!