Share review of North Brink Practice
North Brink Practice
2022-11-22
Person
3
5
0
22nd November 2022
It's difficult to book an appointment on a day that suits me. The same day appointment system is of almost no use to me. Fortunately there are Saturday appointments but sometimes 2 or 3cweeks out.
I've had false appointment made, physiotherapist not showing up, poor receptionist issue.
Suggested improvements
Recognise that your mistakes cause clients to have time/cost implications.
I'm tired of reading/hearing about the cost of a missed appointment to you/NHS.
You've demonstrated poor service in so many ways.
Speak with clients, understand failings, plan to avoid them, improve.